CUSTOMER CARE

WHAT ARE YOUR PAYMENT OPTIONS?

We try and make it nice and simple for you, so we accept all major credit cards (Visa, MasterCard, American Express) and payments via PayPal. 

For Singapore orders opting for Internet Banking as your desired mode of payment, our account is OCBC 642-015655001 
Please make sure to enter your Order # under "Comments for Recipient" when making the transfer. Orders will be automatically canceled if payment is not received within 24 hours upon completion of your order. We do not accept ATM transfers.
If you have any concerns or queries, please email us directly at shop@thewyldshop.com. 

 

HOW SECURE IS YOUR WEBSITE?

theWYLDshop.com is a secured website. We use PayPal to capture all our payments. We will not share or sell your personal information to any third parties.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Your order will normally be posted out 1-2 days after you place your order or earlier.  Please allow 2-3 working days (Singapore Orders) and 10-14 working days (International orders) for delivery after it has been posted. This time frame is only a guide, and doesn’t take into account possible delays caused by severe weather, service interruptions, etc.

There are some items that may be shipped directly from Australia and the delivery time may range from 5-10 working days. Please be sure to check the details of the items you have ordered.

CAN I CANCEL MY ORDER?

We absolutely understand that you can get excited while shopping online! So if you would like to cancel your pre-paid order please email us within 2 hours of placing your order and you will receive a full refund via your payment mode.

WHERE DO I ENTER MY DISCOUNT CODE?

Oh lucky you! Just note that you can only use one discount code at a time. You can enter your discount code on the "Check Out" page where you'll find the "Add a discount" option.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION OR SHIPPING CONFIRMATION!

We apologize in advance! You should receive the Order Confirmation within an hour of your online purchase and the Shipping Advice within 2 working days. If you didn't receive these within the expected time frame, please call +65 8518 8620 or email us at shop@theWYLDshop.com and we will provide you with them.

HOW DO I TRACK MY ORDER?

You can track your order through the tracking number that is included in the shipping confirmation.

CAN I EXCHANGE ITEMS IF I AM AN INTERNATIONAL CUSTOMER?

Unfortunately, we do not accept international exchanges. However, you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer. Please see here for more information on returns.

ARE ALL THE ITEMS ONLINE AVAILABLE IN THE SHOWROOM?

Yes! Sometimes we have more in the showroom.

HOW CAN I BOOK AN APPOINTMENT TO VISIT THE SHOWROOM?

Email us at shop@thewyldshop.com to secure a date and time that's convenient for you. Please see here for our showroom opening hours. If our opening hours aren't suitable for you, just let us know and we'll try our best to accommodate.

CAN MY FRIENDS COME WITH?

Definitely, the more the merrier! Do let us know how many people to expect when booking an appointment.

HOW LONG IS AN APPOINTMENT?

We love hanging out! But we try to keep it under 2 hours.

I AM AN AUSTRALIAN BRAND AND WOULD LOVE TO BE ON YOUR SHOP!

YAY! We are always looking to expand our brand portfolio! Please shoot us an email and share your brand with us.