Returns & Exchanges

WHAT IS YOU RETURN AND EXCHANGE POLICY?

We’re spreading the holiday cheer! To make your shopping experience stress-free, we’ve extended our return policy to 30 days during the festive season (ends 31st Dec 2024). Enjoy extra time to return or exchange your items, ensuring every gift is just right. Happy Holidays!

If your items are just not right not a worry in the world. You can return for a store credit which can be use both online an in-store or exchange for another item. Just return the item(s) to us within 21 working days of receiving your order. Please note that the item(s) must be returned with their original packaging, original tags attached, undamaged and unwashed.  Exchanges are not available on swimwear, lingerie, wellness, fragrances and beauty products. Shipping and handling are non-refundable.

Kindly email us with your reason of return at shop@thewyldshop.com beforehand.

Exchange/returns can be down in-store at our boutique. Or if you may send it back to us at the address below via registered post. Once we receive the item (in its original condition), we'll issue the store credits or send the exchange item out!

Address: 412 Joo Chiat Road, Singapore 427637

For exchanges, please note the new items you'd like to exchange for must be equal or more in price. In the event that the price of new item(s) is more, we'll send you an invoice for the top up. 

 

WHAT IF I AM AN INTERNATIONAL CUSTOMER?

Again, not a worry in the world. The same terms and conditions of our policy apply. Unfortunately, we can’t offer an exchange on International returns but you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer.

As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. The parcel remains your responsibility until it arrives with us - we recommend sending it via registered mail so you can track your parcel.

Kindly email us at shop@thewyldshop.com beforehand so we can help you with the most efficient process.

 

HOW LONG WILL MY EXCHANGE TAKE? (SINGAPORE ONLY)

Once we have received your returned items back safely which will usually be within 3-5 working days we will ship your new item(s) out within 2 working days. We will notify you via email when your new item(s) have been shipped and provide you with a tracking number.

DO I HAVE TO PAY SHIPPING FOR MY EXCHANGE ORDER? (SINGAPORE ONLY)

We will happily send your exchange order for FREE!