CUSTOMER CARE

FREE SHIPPING TO SINGAPORE 

All orders will be dispatched within 2 working days; this means that you will actually receive your WYLD goods within 2-4 working days. We do not deliver on Saturdays, Sundays, or public holidays. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather and service interruptions.

Once your order is dispatched we will notify you via email with a tracking number.

FREE INTERNATIONAL SHIPPING WITH ORDERS ABOVE SGD$200

All international orders will be dispatched within 3 working days. For orders totaling SGD$200 or more orders will be shipped for FREE using a Standard Shipping service. Customs, taxes, duties and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by theWYLDshop.com, nor are they included in the order total. Any applicable fees will be due upon delivery.

*Please note these are estimated shipping times only and do not include the Saturdays, Sundays and public holidays. Orders will take 1-3 working days to be processed and shipped out.

Once your order is dispatched we will notify you via email with a tracking number.

TAXES & DUTIES

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, you must pay them in order for your package to clear customs.

 Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.